Appointments
Make approved appointment information easier to find and understand.
Individual · Member Experience
WE CARE
A clearer person-facing experience across the care journey.
WE CARE is being designed to bring appointments, schedules, goals, assignments, care-team information, resources, and guided navigation into one understandable experience.
Current planContact for pricing
Planned product · Expected public release December 31, 2026
The problem
People are often asked to navigate care through disconnected instructions.
Schedules, assignments, resources, goals, and care-team information may arrive through different channels at different times.
WE CARE is intended to create a simpler digital front door so people can understand what is happening now, what comes next, and where to find approved support.
Planned capabilities
A clearer individual experience.
Capabilities remain in prelaunch development and may evolve through early-access feedback.
Schedules
Organize daily and upcoming care-related activity in one view.
Goals and assignments
Clarify active goals, responsibilities, and next steps.
Care-team information
Help people understand who supports each part of their plan.
Resources
Surface approved educational and community support information.
Guided navigation
Reduce uncertainty across the steps of a care journey.
Designed benefits
Support easier access to information, clearer next steps, and a more understandable care journey.
One view of todayMore visible goals and resourcesClearer support connections
Example workflow
From today’s plan to the next supported step.
- 01Sign in securelyRole-aware access
- 02Review todaySchedule and priorities
- 03Complete next stepGoal or assignment
- 04Find supportResources and care team
- 05Stay orientedClearer journey
Concept interface
The next step, made clear.
This illustrative mobile view contains no personal health information and does not represent production functionality.
Planned integration approachApproved scheduling sourcesCare-team systemsSecure identity access
Next stepReview today’s schedule3 items
Goals and assignmentsResourcesCare teamUpcoming appointments
Concept interface · No personal health information
Connected ecosystem
WE CARE turns approved system activity into a clearer experience.
The individual experience becomes more useful when it reflects coordinated organizational and network activity.
WE ENGINE supports internal workflows and operational context. WE CONNECT supports provider, referral, and community relationships that may shape the next step.
Frequently asked questions
WE CARE questions.
Does WE CARE provide medical advice?
No. WE CARE is planned as an information, navigation, and coordination experience. It is not a replacement for clinical judgment or emergency services.
Can people create accounts now?
No. Secure customer and member account access is not active during prelaunch.
Will WE CARE collect health information?
Final data requirements and privacy controls will be defined before release. The current website does not collect patient information or PHI.
Early access